In the realm of customer service, contact centers serve as the frontline defenders, where interactions with customers can either strengthen or weaken brand loyalty. To thrive in today’s landscape of heightened customer expectations and rapid technological advancements, businesses must refine…
Our client is a leader in the field of file synchronization and sharing, offering a wide range of productivity solutions for both business and individual users. Challenge In preparation for expanding into a higher market tier with a new suite…
Debt collection is a process wherein a creditor or a third-party agency tries to recover funds that are owed by an individual or business. Understanding this process is crucial, whether you’re a creditor trying to recover funds or a debtor…
In today’s global business landscape, effective supply chain management is vital for ensuring the smooth flow of goods and services, optimizing costs, and delivering value to customers. A well-structured supply chain can significantly impact an organization’s competitiveness and profitability. In…
Over the past 26 months, businesses have witnessed the future arriving at an accelerated pace, challenging them to transform on a massive scale and at an unprecedented speed. This challenge is particularly daunting for industries burdened with technical debt. Yet,…
Artificial intelligence (AI) has emerged as a potent disruptor across industries, and the financial services sector is no exception. Among the various AI technologies, generative AI, characterized by its ability to create new content or data based on patterns learned…
In-Depth Analysis: How Enhanced IVR Systems Revolutionized Customer Service for a Leading Utility Provider For over 18 years, Stefto has proudly partnered with an esteemed electric utility provider. The foundation of successful collaborations paved the way for a remarkable undertaking:…
B2B sales can also benefit from those – but the marketing strategies are focused on inbound generation and sales calls instead. You can hire someone in-house who handles all international deals. There are plenty of ways – some traditional, others…
Is your business one of the many vendors selling different flavours of the same product (or in a niche with tons of competitors)? This is where storytelling comes into play. Nobody needs features. People need solutions to problems in their…
09 April 2019 BENGALURU: Paytm Postpaid , the online credit business of the digital payments major Paytm, is transferring its loan book to Gurgaon-based non-banking finance company Clix Capital , in what could possibly be a fallout of regulatory scrutiny,…