Our Story

We deliver mission-critical business services to
the top financial institutions in the world.

St fto People. Process. Performance

How Stefto Improved C-SAT for Leading Ridesharing Company

We are India’s fastest growing Business Process Management (BPM) company. Our singular goal is to WOW our clients – we believe it’s all about doing above & beyond what’s expected. We are a digitally empowered company, and we want our outcomes & partnerships to be outstanding. We create exceptional customer interactions whilst achieving our client’s individual business goals.

Our History

Company Established

Incorporated in August 2007, Stefto has been providing knowledge process outsourcing services to banks and financial institutions for the last 14+ years. With a team of 740+ trained professionals from diverse backgrounds, we offer our prestigious clients the best inbound and outbound calling processes. We have strong field support with four branches; 3 located in Delhi, India and a flagship Performance Centre located in Gurgaon, NCR.



Creditklick Launch in 2021

Overview: Launched in 2022, Creditklick is our flagship financial platform dedicated to fulfilling diverse financial needs.

  • Services Offered:
    • Credit Cards
    • Loans
    • Credit Refine (Specialized Credit Improvement Service)

IMS Rebranding to Stefto in December 2023

Rebranding: In December 2023, we underwent a significant transformation, rebranding IMS to Stefto.

Evolution: The rebranding reflects our evolution and commitment to providing innovative solutions in the financial landscape.



LAUNCH finance Application

Overview: Launched in 2024, the Creditklick application is our flagship financial platform dedicated to fulfilling diverse financial needs.

  • Services Offered:
    • Credit Cards
    • Loans
    • Credit Refine (Specialised Credit Improvement Service)

Why Stefto


Unparalleled work ethic and strict information security standards. Partnering with us safeguards and enhances our clients’ brand.


We move at blazing fast speeds and tackle new challenges with zero friction - helping you translate your ideas into business quickly.


Helping our clients build the digital institutions of tomorrow by deploying complex and cutting edge tech in a utilisable fashion.

We are trusted by more than 100 clients

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with
my whole heart. I am alone, and feel the charm of existence in this spot.



We are solves our clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. driving innovation to improve the way the world works and lives.



To be the leader in markets we choose to compete in and be recognized as the most trusted partner to our global clients. We will achieve this by simplifying complex business processes through cutting edge technology and industry leading people practices.



To shape the future of the Business Process Management industry by leading the way in transformational technologies and capabilities. To constantly stay ahead of the curve in order to drive growth for customers, value for investors, enriching experience.

Digitally Empowered Customer Interaction

Our people have the social, emotional, and problem-solving skills to handle the complex issues that your customers can’t solve through digital self-service.

Experience Excellence

Intelligent Back-Office

We outperform internal teams through continuous performance measurement, rigorous quality control and industry-specific knowledge.

Experience Excellence

Automated HR Services

Servicing multiple locations and employing best-in-class technology helps our clients embrace flexibility, maximise efficiency and maintain compliance.

What we value

At our core, we uphold the highest standards of professionalism, ensuring every interaction reflects our commitment to excellence.

We celebrate the individual journey of growth and success, fostering an environment where personal achievements are recognized and valued.

Our emphasis on connectedness creates a cohesive community, where collaboration and communication thrive to achieve common goals.

Transparency and honesty form the foundation of our operations, as we believe in the power of authenticity to build trust and credibility.

Infusing energy and enthusiasm into everything we do, our vibrant culture sparks creativity and innovation, driving us towards dynamic solutions and outcomes.