Our Story

We provide industry-leading services designed to achieve your objectives.

St fto People. Process. Performance

About us

We are India’s fastest-growing Business Process Management (BPM) company, driven by a single mission: to astonish our clients by exceeding expectations. Leveraging digital empowerment, we aim for extraordinary results and meaningful partnerships. Our focus is on crafting exceptional customer experiences while helping our clients achieve their unique business objectives.

Our History

Company Establishment

Founded in August 2007, Stefto has been delivering knowledge process outsourcing services to banks and financial institutions for over 14 years. Our team of over 2000 skilled professionals comes from various backgrounds, allowing us to provide top-notch inbound and outbound services. We have robust field support with our presence in more than 4 locations across 8 centres in India, with our Headquarters in Gurugram, Haryana.

2007

2021

Creditklick Launch in 2021

Overview: Launched in 2022, Creditklick is our flagship financial platform dedicated to fulfilling diverse financial needs.

  • Services Offered:
    • Credit Cards
    • Loans
    • Credit Refine (Specialized Credit Improvement Service)

IMS Rebranding to Stefto in December 2023

Rebranding: In December 2023, we underwent a significant transformation, rebranding IMS to Stefto.

Evolution: The rebranding reflects our evolution and commitment to providing innovative solutions in the outsourcing landscape.

2023

2024

LAUNCH finance Application

Overview: In 2024, we launched the Creditklick App for a more seamless and tailored user experience.

  • Services Offered:
    • Credit Cards
    • Loans
    • Credit Refine (Specialised Credit Improvement Service)

Why Stefto

Transparency

Unparalleled work ethic and strict information security standards. Partnering with us safeguards and enhances our clients’ brand.

AGILITY

We move at blazing fast speeds and tackle new challenges with zero friction - helping you translate your ideas into business quickly.

FUTURISM

Helping our clients build the digital institutions of tomorrow by deploying complex and cutting edge tech in a utilisable fashion.

1

Goals

We tackle our clients’ most difficult problems by offering exceptional services in strategy, consulting, digital, technology, and operations. Our goal is to drive innovation that enhances both the way the world operates and the quality of life

3

Vision

Our aim is to lead in the markets we target and be recognized as the most trusted partner by our global clients. We will achieve this by streamlining complex business processes with advanced technology and top-notch industry practices.

2

Mission

To shape the future of the Business Process Management industry by pioneering transformational technologies and capabilities. We strive to stay ahead of the curve to drive growth for our customers, deliver value to investors, and enrich overall experiences.

Digitally Empowered Customer Interaction

Our people have the social, emotional, and problem-solving skills to handle the complex issues that customers can’t solve through digital self-service.

Experience Excellence

Intelligent Back-Office

We outperform internal teams through continuous performance measurement, rigorous quality control and industry-specific knowledge.

Experience Excellence

Automated HR Services

Servicing multiple locations and employing best-in-class technology helps our clients embrace flexibility, maximise efficiency and maintain compliance.

What we value

At our core, we uphold the highest standards of professionalism, ensuring every interaction reflects our commitment to excellence.

We celebrate the individual journey of growth and success, fostering an environment where personal achievements are recognized and valued.

Our emphasis on solidarity creates a cohesive community, where collaboration and communication thrive to achieve common goals.

Transparency and honesty form the foundation of our operations, as we believe in the power of authenticity to build trust and credibility.

Infusing energy and enthusiasm into everything we do, our vibrant culture sparks creativity and innovation, driving us towards dynamic solutions and outcomes.