- +91 8800-101-102
- info@stefto.com
- Gurgaon, HR, IN
Don’t leave customer retention to chance. Improve customer retention by leveraging Acaasa’s blend of intelligent technologies and human expertise.
A key element of retaining customers is the ability to predict customer dissatisfaction and proactively resolve it, even before the customer contacts your business. Using the power of data analysis tools, we identify triggers and signals that indicate potential customer dissatisfaction. From there, we determine the next best action – whether to contact the customer proactively by providing them with an offer that best fits their needs or providing them with a customised and tailored experience the next time they contact your business.
Life insurance is one of those products that you want to keep your customers invested in for a long time. As a long-term product, life insurance companies benefit when customers keep renewing their policies year after year. But the biggest challenge for life insurance companies is lapsed policies. Customers fail to renew their products on time for a variety of reasons – the product is no longer relevant to them or just simply failing to renew it on time.
Customer retention is one of the key metrics for life insurers and it matters as much as new customer acquisition. This is where, we come in. Stefto offers retention and persistency services to life insurers and other financial organisations.
Persistency is a crucial factor that drives profitability in the life insurance industry. Taking the right actions to prevent policy lapses is crucial for insurers. There are several factors that contribute to persistency with customer experience topping the chart. Policy insurance holders want to feel that they are a valued customer to continue remaining with the business. Right from the customer acquisition stage to claims management, customer experience plays a crucial role in impacting the persistency rate.
Through financial clarity, we provide you with the financial confidence you need to achieve.
And, that’s just the beginning.
Stefto is the trade name of Incredible Management Services (India) Private Limited (CIN: U74140DL2007ULT166363). Registered Office Address: 3, DLF, Moti Nagar, Delhi-110015
Head Office: Plot No. 112, Udyog Vihar, Phase-1, Gurugram, Haryana-122016
New Delhi Office: IInd Floor, DLF, Moti Nagar, New Delhi-110015
West Delhi Office: WZ-1, Upper Ground Floor, Main Nazafgarh Road, Uttam Nagar West, Delhi-110059
Noida Office: Plot No. 125A, Block-C, Sec-2, Phase-1, Noida, Gautam Buddha Nagar, U.P.-201301
Pune Office: 501, 5th Floor, Pride Icon, Kharadi, Pune, Maharashtra-411014
Regd. Office: 3, DLF, Moti Nagar, Delhi-110015
Copyright © 2007 – 2024 Stefto Management Services (Incredible Management Services (India) Pvt Ltd)