Customer’s Words

was very depressed for a long time due to my debt. I was getting annoying calls for collections. Many times, people threatened me, but no one was willing to give me any solution. I really wanted to pay the amount and foreclose my loan. However, every time I got the call for collection, they only asked me to pay the interest and never informed me how I could get this closed.

Then one day, I had received a call from Anjali, who said she had called on behalf of my bank. I was furious at that time. I literally shouted at her, but she listened to me very patiently & understood my problem. She told me she had to contact her supervisor.

She again called me in the evening with a resolution and provided me with the link to clear the payment. I was really amazed by the kind of experience I got with that conversation. I recommend her and her supervisor and suggest this is the way one should resolve customer’s debt issues.