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Home > Digital Debt Management
Managing debt can be overwhelming, but the right advisor can help you build a personalized plan to regain control of your finances. Our free tool quickly connects you with trusted debt management professionals in your area, making it easier to find the guidance and support you need to work toward financial stability.
Debt collection is an industry that gets a bad rap among customers and the general public. The traditional method of debt collection – repeated calls to customers, aggressive tactics – has hurt organisations financially and socially. Customers whom debt collectors harass are even less likely to resolve their accounts. They can even cause untold damage to the financial organisation by taking up their case on social media.
Our world-class team are provided with real-time insights collected with the help of machine-learning tools. We provide customers with flexible repayment options, optimised contact points increasing the chances of debt recovery.
Driven by intelligent automation and data-driven insights, our team delivers a customised and tailored experience for each customer.
Our standardised process ensures compliance with guidelines. We don't bombard customers with repeated calls. Instead, we focus on high-risk cases, thereby increasing the chances of recovery.
Lenders should adopt digital debt collections due to their cost-effectiveness, speed, and ability to deliver an exceptional borrower experience. Digital communications is deployed to send borrowers personalized payment links, ensuring security and trustworthiness. It eliminates the need for physical cash collection centers. Digital debt collections mitigate the complexities and potential operational inefficiencies associated with teams handling large volumes of cash daily.
Digital debt collections encompass various types of debt, including credit cards, automobile loans, personal loans, business loans, and student loans. The digital debt collections process is usually initiated for pre-delinquent, early delinquent and DPD+30 cases, but can be adapted as per customers’ collections strategy needs.
Banks, NBFCs, FinTech lenders, and ARCs partnering with Credgenics have seen a significant reduction in bounce rates and achieved up to 90% resolution rates in pre-due stages. Credgenics offers an automated digital-first borrower journey, smart operational reports, ML models for recoverability, and AI-driven multilingual bots for efficient debt collections. Our tailored collection method recommendations based on borrower segmentation, language, timing, and communication intensity enable effective strategizing of tele-calling, field operations, and legal actions, enhancing operational efficiency, reducing collection costs, and optimizing team utilization.
Stefto is the trade name of Incredible Management Services (India) Private Limited (CIN: U74140DL2007ULT166363).
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